Frequently Asked Questions

Everything you need to know about shopping with Metagenics fashion.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $150, while a flat rate of $9.95 applies to orders below that threshold.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn, unwashed items with original tags still attached. Please note that for hygiene reasons, swimwear and intimate apparel cannot be returned.

How do I know which size will fit me best?

Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the fabric composition for stretch.

What payment methods do you accept?

Metagenics accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

How can I track my order once it has been placed?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

Are your materials sustainably sourced?

We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.